Last updated: 1 October 2026

Shipping Policy

At Shophomira, we aim to process and deliver your order as quickly and securely as possible. This Shipping Policy explains our processing times, estimated delivery times, tracking, carriers and shipping costs.

1. Delivery Area

We currently deliver to addresses in the United Kingdom.

Orders may be handled by a combination of international and local logistics and delivery partners. The final carrier may vary depending on your delivery address, shipping route and available logistics capacity.

2. Processing Time

Please allow 1-3 business days (Monday to Friday) for your order to be processed and prepared for dispatch.

Weekends and applicable UK public holidays are not counted as business days.

Order cut-off time: 5:00 PM UK time on business days. Orders placed after 5:00 PM will generally be treated as received on the next business day for the purpose of calculating processing time.

Once your order has been processed and dispatched, you will normally receive a shipping confirmation email containing tracking information where tracking is available.

During periods of unusually high demand, promotional events or public holidays, processing may occasionally take longer.

3. Estimated Delivery Time

For deliveries to the United Kingdom, our normal estimated delivery times are:

Processing time: 1-3 business days
Transit time: 8-12 business days
Total estimated delivery time: 9-15 business days

Business days are Monday to Friday and exclude weekends and applicable public holidays.

Delivery times are estimates rather than guaranteed delivery dates unless we have expressly agreed a specific delivery date or period with you.

Delivery may occasionally be affected by carrier delays, customs processing, periods of unusually high demand, severe weather, transport disruption or other circumstances outside our reasonable control.

Where no different delivery period has been expressly agreed, we will deliver your goods without undue delay and within the period required by applicable UK consumer law.

Under UK consumer law, where no different delivery period has been agreed, goods must generally be delivered without undue delay and no later than 30 days after the contract is entered into.

Your statutory rights in relation to material delays or non-delivery are not affected by the estimated delivery times stated above.

4. Free Standard Shipping

We offer free standard shipping on all orders delivered to the United Kingdom.

There is no minimum order value required to qualify for free standard shipping.

If we offer alternative or premium delivery options, any applicable charges will be clearly displayed at checkout before you place your order.

5. Carriers

Depending on your order, shipping route and delivery address, your parcel may be handled by carriers such as:

• Royal Mail
• Evri
• DPD
• DHL
• UPS
• Other recognised international or local delivery partners

We cannot guarantee that a particular carrier will be used for a specific order. The carrier is selected based on factors including destination, logistics capacity and the applicable shipping route.

6. Where Are Our Products Shipped From?

Some products may be processed and shipped directly from our international warehousing and fulfilment partners, including facilities located in Asia.

This means that delivery times may be longer than those normally associated with domestic UK deliveries.

Using international fulfilment partners allows us to manage our product range, stock and order fulfilment through a wider logistics network.

Your purchase contract remains with T.vP. Studios, trading as Shophomira, regardless of which warehouse, fulfilment centre or logistics partner dispatches your order.

7. VAT, Customs and Import Charges

Because some products may be dispatched from outside the United Kingdom, they may be subject to UK import and customs procedures.

The price, taxes and mandatory charges collected by us in connection with your order will be displayed or otherwise communicated to you during checkout where required by applicable law.

The VAT and customs treatment of an order may depend on factors including the value of the consignment, where the goods are located when sold, the destination and applicable UK tax and customs rules.

Where an order may result in additional import VAT, customs duty, handling charges or other import-related costs being payable by you on delivery, we will provide information about this before you place your order where required by law.

For certain consignments sent directly to UK consumers from outside the United Kingdom, UK VAT may be collected at the point of sale in accordance with applicable UK VAT rules.

8. Order Tracking

Once your order has been dispatched, you will normally receive a tracking number or tracking link by email where tracking is available for the relevant shipping service.

You can use the tracking information in your shipping confirmation email to follow the progress of your delivery.

Please note that it may take some time after dispatch for tracking information to become active or for the carrier's system to display its first update.

9. Delivery Delays

Although we aim to deliver orders within the estimated delivery period, delays may occasionally occur.

Possible causes of delay include:

• Unusually high demand or carrier volumes
• Customs or import processing
• Public holidays and promotional periods
• Severe weather
• Transport or infrastructure disruption
• Local delivery issues
• Other exceptional logistics circumstances

If your order is materially delayed, please contact us at support@shophomira.com so that we can investigate the shipment.

If we fail to deliver within an agreed delivery period, or within the period required by applicable law where no different period has been agreed, you may have statutory rights and remedies, including in certain circumstances the right to cancel the contract and receive a refund.

Nothing in this Shipping Policy limits your statutory rights in relation to delayed or failed delivery.

10. Incorrect or Incomplete Delivery Address

You are responsible for checking that the delivery address you provide is complete and accurate before placing your order.

If you discover an error in your delivery address after placing your order, please contact us as soon as possible at support@shophomira.com.

We will attempt to update the address if the order has not yet entered processing or dispatch. However, we cannot guarantee that an address can be changed once fulfilment has begun.

If a parcel cannot be delivered because you supplied an incorrect or incomplete address, reasonable additional costs for redelivery may be charged where this is permitted by law and appropriate in the circumstances.

11. Failed Delivery or Returned Parcels

If delivery cannot be completed, the delivery address is incorrect or incomplete, or the parcel cannot otherwise be delivered, the parcel may be returned to the sender or fulfilment facility.

If this happens, please contact us so that we can determine an appropriate solution.

If redelivery is required because of an incorrect or incomplete address supplied by you, or another circumstance for which you are responsible, we may charge reasonable additional shipping costs where permitted by law.

Any such charge will not affect your statutory consumer rights.

12. Lost, Damaged or Undelivered Parcels

For consumer orders, risk in the goods generally remains with us until you, or a person identified by you to take possession of the goods, physically receives them, subject to any applicable statutory exceptions.

If your parcel is lost, damaged in transit or shown as delivered when you have not received it, please contact us as soon as reasonably possible at support@shophomira.com.

We may investigate the shipment with the relevant carrier or logistics provider. We may ask you for reasonable information required to investigate the issue.

Where goods have not been delivered, have been damaged before risk passed to you or otherwise fail to conform to the contract, we will provide any remedy required under applicable UK consumer law.

Your statutory rights concerning lost, damaged or non-delivered goods are not affected by any carrier investigation.

13. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery services, logistics arrangements, business practices or applicable legal and regulatory requirements.

The latest version of this Shipping Policy will be published on this page.

The date of the latest update is shown at the top of this policy.

14. Contact Information

Store name: Shophomira
Legal business: T.vP. Studios
Business address: Graaf 3A, 6101 CC Echt, Limburg, Netherlands
Chamber of Commerce number (KvK): 98736434
VAT registration number: NL868621547B01
Telephone: +44 20 4572 1215
Email: support@shophomira.com

Our customer service team can be contacted during the following hours:

Customer service hours (UK time)
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 1:00 PM – 5:00 PM