Privacy policy
Last updated: 1 October 2026
Privacy Policy
This Privacy Policy explains how T.vP. Studios, trading as Shophomira ("Shophomira", "we", "us" or "our"), collects, uses, stores and shares your personal information when you visit our website, place an order, create an account, contact us or otherwise use our services (the "Services").
Our online store is powered by Shopify, which provides the technical e-commerce platform that enables us to operate our website, checkout, order processing and related functionality.
We process personal information in accordance with applicable data protection and privacy laws. Depending on where you are located and how our Services are offered to you, this may include the EU General Data Protection Regulation ("EU GDPR"), the United Kingdom General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 ("PECR"), as amended from time to time.
Please read this Privacy Policy carefully so that you understand what personal information we process, why we process it and the rights available to you.
1. Data Controller
The data controller responsible for the processing described in this Privacy Policy is:
Company name: T.vP. Studios
Trading as: Shophomira
Address: Graaf 3A, 6101 CC Echt, Limburg, Netherlands
Chamber of Commerce number (KvK): 98736434
VAT registration number: NL868621547B01
Telephone: +44 20 4572 1215
Email: support@shophomira.com
2. UK Representative
Because T.vP. Studios is established outside the United Kingdom, UK data protection law may require us to appoint a representative in the United Kingdom where we offer goods or services to individuals in the UK and the relevant statutory exemption does not apply.
Where we are required to appoint a UK representative, the representative's contact details will be made available on this page or otherwise provided to affected individuals.
3. Personal Information We Collect
"Personal information" means information relating to an identified or identifiable individual.
Depending on how you interact with our website and Services, we may process the following categories of personal information:
- Contact information: your name, email address, telephone number, delivery address and billing address.
- Order and transaction information: order number, products ordered, order history, purchase date, returns, refunds, cancellations and delivery information.
- Payment information: payment method, payment status, transaction reference and other information necessary to process a payment.
- Account information: information associated with a customer account, such as login details, saved addresses, preferences and order history.
- Customer service information: emails, messages, enquiries, complaints, return requests, warranty or consumer-rights claims and other communications with us.
- Technical information: IP address, browser type, operating system, device type, device identifiers and technical information about your connection.
- Usage information: information about how you use our website, including pages visited, clicks, navigation, products viewed and items added to your basket.
- Marketing and cookie information: consent records, marketing preferences, cookie identifiers and information about interactions with marketing, where permitted by law.
4. Payment Information
Payments are processed through our payment service providers and the payment infrastructure made available through our online store.
We generally do not receive or store your complete payment card details. Those details are normally processed directly by the relevant payment providers in accordance with their own security and privacy obligations.
We may receive limited payment information, such as payment status, payment method, transaction reference and confirmation of whether a payment was authorised.
5. Where We Obtain Personal Information
We may obtain personal information:
- Directly from you when you place an order, create an account, subscribe to marketing or contact us;
- Automatically through our website, your device and your browser;
- Through cookies and similar technologies;
- From Shopify and other technical service providers;
- From payment service providers;
- From carriers, warehouses and fulfilment partners;
- From customer service, analytics, security, marketing and fraud-prevention providers where lawful.
6. Server Logs
When you visit our website, our systems and technical service providers may automatically record technical information in server logs.
This information may include:
- IP address
- Date and time of your visit
- Pages or resources accessed
- Browser type and version
- Operating system
- Device type
- Referring website or URL
- Technical error and security information
We may process this information where necessary to maintain the stability, security and functionality of our website, prevent abuse, diagnose technical problems and protect our systems.
Where applicable, we rely on our legitimate interests in operating, securing and improving our Services, provided those interests are not overridden by your rights and interests.
7. How and Why We Use Your Personal Information
Performance of a contract
We process personal information where necessary to enter into or perform a contract with you.
This may include:
- Receiving and processing your order
- Processing payments
- Sending order confirmations
- Arranging delivery and tracking
- Handling returns and refunds
- Handling complaints and consumer-rights claims
- Providing customer service relating to your purchase
Where applicable, the lawful basis is Article 6(1)(b) of the EU GDPR and/or UK GDPR.
Legal obligations
We process personal information where this is necessary to comply with legal obligations, including obligations relating to accounting, tax, VAT, consumer protection, fraud prevention and lawful requests from public authorities.
Where applicable, the lawful basis is Article 6(1)(c) of the EU GDPR and/or UK GDPR.
Legitimate interests
We may process personal information where necessary for our legitimate interests or those of a third party, provided your interests, rights and freedoms do not override those interests.
These interests may include:
- Preventing and investigating fraud
- Protecting our online store and IT systems
- Preventing misuse of our Services
- Improving customer service
- Troubleshooting and maintaining our Services
- Understanding and improving our business and website
- Establishing, exercising or defending legal claims
Where applicable, the lawful basis is Article 6(1)(f) of the EU GDPR and/or UK GDPR.
Consent
Where processing requires your consent, we will process the relevant information only where valid consent has been obtained.
This may apply to non-essential cookies and similar technologies, certain analytics, personalisation, advertising and tracking technologies, and certain forms of electronic direct marketing.
Where applicable, the lawful basis is Article 6(1)(a) of the EU GDPR and/or UK GDPR.
You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing that took place before you withdrew your consent.
8. Customer Accounts
If you create a customer account, we may process the information necessary to create, maintain and administer that account.
This may include your name, email address, saved addresses, account preferences and order history.
We process this information where necessary to provide features you have requested or where we have a legitimate interest in administering our customer services.
If you wish to close your account or require assistance with it, contact us at support@shophomira.com.
Closing an account does not necessarily result in the immediate deletion of all associated information. We may retain information where required by law or where we otherwise have a lawful reason to retain it.
9. Order Processing, Payment and Delivery
To process your purchase and deliver your order, we may share necessary personal information with relevant service providers.
These may include:
- Payment service providers
- Shipping carriers
- Warehousing and fulfilment partners
- Delivery and tracking providers
- Fraud-prevention and security providers
We only share personal information that is reasonably necessary for the relevant purpose.
10. Newsletters and Electronic Marketing
If you subscribe to our newsletter or otherwise provide valid consent to receive electronic marketing, we may send you information about products, offers, promotions and news.
Where applicable law requires consent, we will not send unsolicited electronic direct marketing to you without the necessary consent or another lawful basis permitted by applicable electronic marketing rules.
We may retain information necessary to demonstrate your marketing preferences or consent, including when consent was provided, what you agreed to and relevant technical records.
Where permitted under applicable law, we may use contact details obtained from an existing customer in connection with a sale to market our own similar products or services. We will only do so where the applicable requirements for the relevant existing-customer or "soft opt-in" exemption are satisfied and you were given a clear opportunity to opt out when your details were collected and in each subsequent marketing communication.
You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism in our emails or by contacting support@shophomira.com.
Opting out of marketing does not prevent us from sending necessary non-marketing communications concerning your orders, payments, deliveries, returns, refunds, security or account.
11. Cookies and Similar Technologies
We use cookies and similar technologies on our website.
Cookies are small files or pieces of information that may be stored on or accessed from your device when you use a website.
Cookies and similar technologies may be used to:
- Enable our online store and checkout to function
- Remember your shopping basket and preferences
- Maintain security and prevent fraud
- Analyse use of our website
- Measure the effectiveness of our Services
- Personalise content
- Support advertising and marketing
Strictly necessary technologies
Certain cookies and similar technologies are necessary for our website, or a service you have expressly requested, to function properly.
These may include technologies used for security, checkout, shopping baskets, load balancing and account login.
Non-essential technologies
Where required by applicable law, analytics, personalisation, advertising and marketing cookies or similar technologies will not be placed or accessed until you have provided the required consent.
Where consent is legally required, we do not rely solely on our legitimate interests to place or access such non-essential technologies.
Your cookie choices
You can accept, reject or change your cookie preferences through the cookie controls made available on our website.
The specific cookies and similar technologies currently in use, their purposes, providers and retention periods may be described in our cookie banner or cookie settings.
You may also configure your browser to block or delete cookies. Please note that blocking strictly necessary technologies may affect the functionality of the website.
12. Analytics, Advertising and Tracking
We may use analytics, advertising and marketing technologies to understand use of our online store, measure campaigns, improve our Services and, where permitted, provide more relevant advertising.
Where such technologies store information on your device, access information stored on your device or otherwise require consent under applicable law, we will activate them only after the required consent has been obtained.
The providers and technologies currently in use may be identified through our cookie settings.
You can change or withdraw your cookie consent through the cookie settings available on our website.
13. Security
We use appropriate technical and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
These measures may include encrypted connections such as HTTPS/TLS, access controls, security measures used by our service providers and monitoring for suspicious activity.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
14. Shopify
Our online store uses Shopify as its e-commerce platform.
Shopify may process personal information in connection with hosting, checkout, order processing, security and other e-commerce functionality.
Where Shopify processes personal information on our behalf to provide its services to us, it acts in accordance with the relevant contractual and data protection arrangements.
In certain circumstances, Shopify may process personal information for its own purposes and may act as an independent controller for that processing.
You can learn more about Shopify's processing of personal information here: Shopify Consumer Privacy Policy.
Shopify also provides a privacy portal: Shopify Privacy Portal.
15. Other Recipients of Personal Information
We may disclose personal information to third parties where necessary to operate our business, provide our Services or comply with legal obligations.
Recipients may include:
- Shopify
- Payment service providers
- Shipping carriers and delivery partners
- Warehousing and fulfilment partners
- IT, hosting and security providers
- Customer service providers
- Analytics and marketing providers, where lawful
- Accountants, lawyers and other professional advisers
- Public authorities, regulators, law enforcement agencies and courts where required by law
Where a service provider processes personal information on our behalf as a processor, we put appropriate contractual and data protection arrangements in place as required by applicable law.
16. International Transfers
We operate from the Netherlands and use service providers and business partners that may be located in different countries. Your personal information may therefore be transferred to, stored in or accessed from countries outside the country in which you live.
Where personal information protected by the EU GDPR is transferred outside the European Economic Area ("EEA"), we use a lawful transfer mechanism where required. Depending on the circumstances, this may include an adequacy decision, European Commission Standard Contractual Clauses or another legally permitted transfer mechanism.
Where personal information protected by the UK GDPR is subject to a restricted transfer outside the United Kingdom, we use an appropriate transfer mechanism where required. Depending on the circumstances, this may include UK adequacy regulations, the International Data Transfer Agreement ("IDTA"), the UK Addendum to the European Commission's Standard Contractual Clauses or another safeguard permitted under UK data protection law.
Where required, we may also conduct the relevant transfer risk or data protection assessment and implement supplementary technical, contractual or organisational safeguards.
You may contact us if you would like further information about the safeguards applicable to a particular international transfer.
17. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or for as long as we are legally required or permitted to retain it.
The appropriate retention period may depend on factors including:
- The duration of our relationship with you
- Processing and fulfilment of your order
- Returns and refunds
- Consumer-rights and warranty periods
- Accounting, VAT and tax requirements
- Fraud prevention and security
- Complaints, disputes and legal claims
When personal information is no longer required, we delete or anonymise it unless further retention is required or permitted by law.
18. Children's Personal Information
Our online store and Services are not specifically directed at children.
We do not knowingly seek to collect children's personal information in a manner that breaches applicable data protection law.
If you believe that a child has provided personal information to us unlawfully or inappropriately, please contact support@shophomira.com so that we can investigate.
19. Your Data Protection Rights
Depending on the data protection law applicable to you and the circumstances of the processing, you may have a number of rights. These rights are subject to applicable conditions, limitations and exemptions.
Right of access
You may have the right to obtain confirmation as to whether we process your personal information and to request access to the personal information we hold about you.
Right to rectification
You may have the right to require inaccurate personal information to be corrected and incomplete information to be completed where appropriate.
Right to erasure
In certain circumstances, you may have the right to request deletion of your personal information.
This right is not absolute. For example, we may need to retain certain information to meet legal, accounting, tax, fraud-prevention or legal-claims requirements.
Right to restriction
In certain circumstances, you may have the right to request that processing of your personal information is restricted.
Right to data portability
Where the applicable legal requirements are satisfied, you may have the right to receive certain personal information in a structured, commonly used and machine-readable format and, where technically feasible and legally applicable, to have it transmitted to another controller.
Right to object
You may have the right to object to certain processing based on legitimate interests.
Where your personal information is processed for direct marketing purposes, you have the right to object to that processing at any time.
Right to withdraw consent
Where processing is based on your consent, you may withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before your consent was withdrawn.
20. Exercising Your Rights
If you wish to exercise any applicable data protection right, please contact:
Please provide sufficient information to allow us to understand and process your request.
We may request additional information where reasonably necessary to verify your identity and protect personal information against unauthorised disclosure.
We will respond within the time period required by applicable law. Under the EU GDPR and UK GDPR, this will generally be without undue delay and within one month of receiving a valid request, subject to any lawful extension that may apply to complex or numerous requests.
If an applicable response period is extended, we will inform you as required by law and explain the reason for the extension.
21. Automated Processing and Profiling
We or our service providers may use automated systems for purposes such as fraud prevention, security, analytics, marketing and product recommendations.
We do not intend to make decisions based solely on automated processing that produce legal effects concerning you or similarly significantly affect you unless this is permitted under applicable law and any required safeguards are in place.
If we carry out automated decision-making that gives rise to additional disclosure or individual-rights obligations under applicable law, we will provide the required information and safeguards.
22. External Websites and Services
Our website may contain links to external websites, social media platforms or services operated by third parties.
When you leave our website and visit a third-party service, that third party's own terms and privacy practices will generally apply.
We recommend reviewing the relevant third party's privacy information before providing personal information to them.
23. Data Protection Complaints
If you are concerned about how we have collected, used, stored, shared or otherwise handled your personal information, you may submit a data protection complaint directly to us.
You can submit a complaint by contacting:
We will handle data protection complaints in accordance with applicable legal requirements. Where UK data protection complaint requirements apply, we will acknowledge your complaint within the legally required period, investigate it appropriately and inform you of the outcome.
You also have the right to lodge a complaint with an appropriate data protection supervisory authority.
United Kingdom
If your complaint concerns processing subject to UK data protection law, you may contact the UK's data protection regulator, the Information Commissioner's Office (ICO).
Information Commissioner's Office
Website: https://ico.org.uk/make-a-complaint/
European Union / Netherlands
As T.vP. Studios is established in the Netherlands, you may also have the right to lodge a complaint with the Dutch supervisory authority, the Autoriteit Persoonsgegevens, or another competent supervisory authority in the EEA where applicable.
Autoriteit Persoonsgegevens
Website: https://autoriteitpersoonsgegevens.nl/
We encourage you to contact us first so that we have an opportunity to investigate and address your concerns, although this does not affect any statutory right you have to contact a supervisory authority.
24. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technologies, service providers, legal requirements or regulatory guidance.
When we update this Privacy Policy, we will publish the revised version on this page and update the "Last updated" date where appropriate.
25. Contact Details
If you have questions about this Privacy Policy, our handling of personal information, wish to exercise your rights or want to submit a data protection complaint, you can contact us at:
Shophomira
Operated by T.vP. Studios
Graaf 3A
6101 CC Echt
Limburg, Netherlands
Chamber of Commerce number (KvK): 98736434
VAT registration number: NL868621547B01
Telephone: +44 20 4572 1215
Email: support@shophomira.com