Help
Frequently asked questions
Quick answers about ordering, delivery, returns and payment. Can’t find what you’re looking for? Our team is happy to help.
Ordering
How do I place an order?
Choose the product you like, select any options such as colour or size, and click “Add to basket”. When you’re ready, open your basket and click “Checkout” to enter your details and pay securely.
Can I change or cancel my order?
Please contact us as soon as possible via our contact page. If your order hasn’t been sent yet, we’ll do our best to change or cancel it for you.
Do I need an account to order?
No, you can simply check out as a guest. An account is handy if you’d like to view your previous orders.
Delivery
How much does delivery cost?
Delivery is free on all orders to a UK address.
How long will delivery take?
Most orders arrive within 5–10 working days. On each product page you’ll see an estimated delivery window. Read our delivery policy for full details.
How can I track my order?
As soon as your order is on its way, you’ll receive an email. You can also follow your parcel on our Track your order page.
Do you deliver outside the UK?
Our shop is set up for delivery within the United Kingdom. If you have a question about delivery to another country, please get in touch.
Returns
Can I return my order?
Yes, you can return your order within 30 days of receiving it. Contact us first and we’ll explain the next steps. You’ll find all the details in our refund policy.
When will I receive my refund?
Once we’ve received and checked your return, we’ll refund the amount to your original payment method. See our refund policy for more information.
Payment
Which payment methods do you accept?
You can pay with the payment methods shown at checkout, such as major debit and credit cards. All payments are processed through a secure, encrypted checkout.