What You Can Expect from Shophomira
Our Business – Full Transparency
Who We Are
Shophomira is an online lighting store operated by T.vP. Studios, a company registered in the Netherlands. We serve customers in the United Kingdom and offer a selected range of lamps and lighting products through our online store.
Legal business: T.vP. Studios
Chamber of Commerce number (KvK): 98736434
VAT registration number: NL868621547B01
Address: Graaf 3A, 6101 CC Echt, Limburg, Netherlands
Where Our Products Come From
Our products may be processed and dispatched directly from our international warehousing and fulfilment partners, including facilities located in Asia.
This international e-commerce model allows us to offer a varied selection of lighting products without operating physical retail stores or a local warehouse in the United Kingdom.
It also means that delivery may take longer than it would from a retailer dispatching exclusively from a UK-based warehouse. We believe it is important to make this clear before you place your order.
Delivery Times – Why Can Delivery Take Longer?
Our Delivery Process
As some of our lamps may be dispatched from international fulfilment partners in Asia, your parcel may need to travel internationally before being delivered to your address in the United Kingdom.
This allows us to:
- Offer a varied selection of lamps and lighting products
- Operate without a physical retail warehouse in the United Kingdom
- Work with international warehousing and fulfilment partners
- Manage stock and order fulfilment through an international logistics network
Estimated Delivery Process
Order processing: 1-3 business days
International transit time: 8-12 business days
Total estimated delivery time: 9-15 business days
Business days are Monday to Friday and exclude weekends and applicable public holidays.
Once your order has been dispatched, you will normally receive a tracking number or tracking link by email where tracking is available.
Delivery times are estimates. Delays may occasionally occur due to factors such as customs processing, carrier disruption, public holidays, severe weather or other logistics circumstances outside our reasonable control.
Your statutory rights in relation to delayed or failed delivery are not affected by these estimates.
Our Returns Policy – Clear and Transparent
Statutory 14-Day Right to Cancel
If you purchase eligible goods from us online as a consumer, you will generally have a statutory right to cancel your purchase within 14 days without giving a reason, subject to applicable legal exceptions.
For most goods, the cancellation period ends 14 days after the day on which you, or a person nominated by you other than the carrier, receives the goods.
If you wish to exercise your statutory cancellation right, you must clearly inform us before the cancellation period expires.
You can contact us at support@shophomira.com.
Voluntary 30-Day Return Period
In addition to your statutory cancellation rights, we offer a voluntary return period of up to 30 days after you receive your order.
Returns requested after the statutory cancellation period has expired but within our voluntary 30-day return period will be handled according to the conditions of our voluntary returns policy.
To qualify for our voluntary return policy, products must generally be unused except for reasonable inspection, clean, undamaged, complete and in a resaleable condition, with any original accessories and packaging where applicable.
We do not charge a fixed restocking or administration fee solely for using our voluntary 30-day return policy.
Our voluntary return policy does not limit any statutory rights you may have in relation to faulty, damaged, incorrect or otherwise non-conforming goods.
Return Shipping Costs
For change-of-mind returns, including eligible returns under our voluntary return policy, you will generally be responsible for the direct cost of returning the goods where this has been properly disclosed and is permitted by applicable law.
Important: Returned products may need to be sent to an international return facility, including a facility located in Asia. International return shipping costs may therefore be higher than domestic return shipping within the United Kingdom.
The correct return address and return instructions will be provided by our customer service team after your return request has been registered.
Where an item is faulty, damaged, incorrect or otherwise does not conform to the contract, reasonable return costs will be handled in accordance with your applicable statutory consumer rights.
Why May Returns Be Sent to Asia?
Our warehousing and fulfilment structure is international. Products may be processed and stored through fulfilment partners in Asia, and authorised returns may therefore need to be sent to one of these facilities.
We disclose this information so that you can take both delivery times and potential international return shipping costs into account before placing an order.
How to Return an Item
- Contact us at support@shophomira.com and include your order number.
- We will provide the correct return address and return instructions.
- Send the item using a suitable and preferably tracked shipping service.
- Keep your postage receipt and tracking number until the return has been completed.
- Once the return has been received and processed, we will inform you about the applicable refund.
Full details are available in our Returns and Refunds Policy.
Our Products and Pricing
Our Lighting Range
Shophomira focuses exclusively on lamps and lighting products.
Our collection may include table lamps, floor lamps, wall lamps, ceiling and pendant lamps, and decorative lighting for different rooms and interior styles.
We select products with attention to design, functionality and value for money.
Product descriptions, images, dimensions, materials, technical specifications and other relevant information are displayed on the applicable product pages so that you can review the available information before ordering.
Where relevant to a particular lamp, we aim to provide information such as dimensions, power requirements, fitting or installation details and whether a light source or bulb is included.
How We Operate Our Online Store
Our online business model means that we do not operate physical retail stores or a dedicated retail warehouse in the United Kingdom.
We use international supplier, warehousing and fulfilment networks to offer our lighting collection and manage stock and delivery efficiently.
Customer Service
We Are Here to Help
If you have questions about a lamp, an order, delivery, return or refund, you are welcome to contact our customer service team.
Telephone: +44 7463 588404
Email: support@shophomira.com
Customer service hours (UK time):
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 1:00 PM – 5:00 PM
Sunday: Closed
We aim to respond to enquiries within 24 hours. During public holidays or periods of unusually high demand, response times may be slightly longer.
If your enquiry concerns an existing order, please include your order number so that we can assist you more efficiently.
Our Commitment to Transparency
Shophomira serves customers in the United Kingdom through an international e-commerce and fulfilment model. We therefore believe it is important to clearly explain where products may be dispatched from, how long delivery normally takes and how returns are handled.
Our aim is to provide you with relevant information before you purchase so that you can make an informed decision.
You can also read our:
Business Information
Store name: Shophomira
Legal business: T.vP. Studios
Address:
Graaf 3A
6101 CC Echt
Limburg, Netherlands
Chamber of Commerce number (KvK): 98736434
VAT registration number: NL868621547B01
Telephone: +44 7463 588404
Email: support@shophomira.com